At which bicycle dealer will you have the bicycle repaired or go for maintenance?
Maintaining or repairing your lease bicycle
It is important to maintain your lease bicycle regularly. You use your service budget for that, so the invoicing goes directly via o2o. You also use your service budget for repairs.
Go to a bicycle dealer who is a partner of o2o
To use your service budget, visit a bicycle dealer who is a partner of o2o. These dealers are familiar with our system and have access to the necessary data.
Your trusted bicycle dealer
The bicycle dealer who supplied your lease bicycle obviously knows your bicycle best. Visit your trusted bicycle dealer and get your lease bicycle maintenance and repairs done quickly and efficiently.
Changing bicycle dealers
If you do want to change bicycle dealers, for example when moving house, that's no problem at all. Any partner bicycle dealer can create a maintenance or repair invoice using your unique BikeID number.
Use your unique BikeID
Keep your BikeID number to hand when you visit a new bicycle dealer. With this code, the bicycle dealer can access your lease and your available service budget. That way, the bicycle dealer can get straight to work for maintenance or repair.
Do you ride a Cowboy bicycle?
Then you can also use your service budget to visit an o2o bicycle dealer who is a partner of Cowboy, or visit Cowboy directly.
Be sure to check out the list of Cowboy partners. Always mention your BikeID and the fact that you are an o2o customer with a service budget, that way the invoicing goes directly via o2o.
If your service budget is big enough, you can also use it to purchase the Cowboy Care subscription at €240 per year. More info on Cowboy Care can be found on the website.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.