What is the duration between submitting my offer and picking up my bike?

Before you can pick up your ideal bike and smoothly cover those commuting kilometres on your trusty two-wheeler, we still need to complete the following steps:

1. Approval o2o

Once you have entered the offer, it meets all the requirements and you have sufficient budget, we can approve it. We will inform you of this approval by e-mail.

2. Employer approval

Your employer will make the salary exchange calculation and pass on how much your gross contribution for this lease bicycle is.

2. Employee approval

Once we have received your approval and that of the employer, we can process the offer and order the bicycle at the chosen bike dealer.

3. Order at the bike dealer

4. Bike dealer approval

The bicycle dealer approves or rejects the order drawn up for the offer entered (possible reasons for rejection are: the prices do not match, the bicycle is no longer available, etc.).

5. Order of the bicycle by the bike dealer

If your bike is not in stock, the bike dealer will order it from the supplier of the chosen bike brand. This supplier communicates the estimated pick-up date, which you can also track in myo2o Biker.

6. Delivery of the bike

When your bicycle is ready for collection, the bike dealer will contact you to agree on a date when you can pick up your bike.

How long it takes to collect your bike depends on the period of the year and your chosen brand. On average, you should take into account two weeks. With a speed pedelec, it is better to count on double time.