My bike has been delivered, what should I pay attention to?
You obviously want to protect your new bicycle from theft as much as possible. Be sure to pay attention to the following:
Make sure that you ALWAYS lock your bicycle and that you anchor your bicycle to a bike stand or other fixed device (even if it is in a confined space, such as your own garage, for example). Only then you can be sure that the theft insurance will reimburse you if your bicycle is stolen. For more info on this, also take a look at the General Terms and Conditions of the theft insurance.
In case of theft, you should always return 2 bike keys to o2o. This is how you prove that your bicycle was locked. If you only have 1 key, the insurance company may refuse reimbursement. An expert may be appointed in case of doubt. Have you lost your bicycle key? Then be sure to take action and follow the instructions from 'What should I do if I lose my bicycle key?'
You want to go and explore as much as possible on your new bike and try out new routes. In case of a breakdown on the road, it is handy to be able to count on assistance. Check whether your breakdown insurance has been activated in myo2o Biker. If this is the case, keep this number +32 (0)3 253 61 87 (not valid for AG Insurance customers) and put it in your mobile phone, for example. This way you will always hit the road carefree. You can find all the info about the breakdown assistance by scanning your bikeID sticker. Extra tip: be prepared for a flat tyre and remember to put an extra spare inner tube in your bicycle bag. Always handy!
If you have an accident with a third party, it is important that you always have a road accident certificate drawn up. This way, the insurance company also has the details of the other party. In case of an accident, follow the step-by-step plan in our Service Sheet Damage insurance and take a look at the General Terms and Conditions. This way you can rest assured that your claim file has been drawn up correctly.
