1. Help center
  2. End of contract

What about the service budget at the end of my contract?

Your remaining service budget is not lost!

  1. At the end of each full year you rent your bike, we will transfer the outstanding service budget to the next year of use.

  2. Have you reached the end of your contract?
  • Your contract ends when the anticipated lease period ends. We inform you four months in advance that the end date of your contract is approaching.
    • If you have any service budget left, you can use it to repair your bike and/ or buy spare parts, related to maintenance or repairs on your bike.
    • The service budget can also be used by o2o to repair your bike, if it is in a poor condition when returned at the end of the contract.
    • If you still have service budget left after this, we will transfer the remaining amount to a voucher, provided that you conclude a new bike lease contract within a term of 6 months[1] after the end of your previous contract. The amount of this voucher will be added to the service budget of your next contract and this accumulation is done automatically.  
    • If you have a negative service budget at the end of your contract (which is exceptional), you will pay the outstanding balance directly to o2o or your employer. 
  • Your contract ends before the scheduled end date:
    • In case of acquisition, we will settle the accrued service budget in the acquisition price.
    • In case of return, we will settle the accrued service budget in the termination fee.
    • The service budget balance can be positive or negative. With a negative balance, this is when more service budget is drawn than accrued, you pay the outstanding amount to o2o or the employer.
[1] In case your employer works with a cafeteria plan and you can only order your new bicycle once a year, we can make an exception.